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Hello Wello — Terms of Service

Last updated: September 28, 2026

These Terms of Service ("Terms") are a legal agreement between you and Hey Coach Inc., a Delaware corporation ("Hey Coach," "we," "us," or "our"), the operator of the Hello Wello wellness-coaching application and related websites (the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Important health disclaimer — please read

Hello Wello is a general wellness and coaching tool. It is not a medical service and does not provide medical, nutritional, psychological, or other professional healthcare advice, diagnosis, or treatment. Content and suggestions (including AI-generated coaching, meal ideas, workouts, and reflections) are for general informational and motivational purposes only.

  • Always consult a qualified healthcare professional before starting any diet, exercise, or wellness program, or if you have or suspect a medical condition, are pregnant or nursing, or take medication.
  • Do not disregard or delay professional medical advice because of anything you read or receive in the Service.
  • The Service is not for emergencies. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

You are responsible for how you use any information from the Service, and you use it at your own risk.

2. AI-generated content

The Service uses artificial intelligence to generate coaching responses and suggestions. AI output can be inaccurate, incomplete, or inappropriate for your situation. It does not represent professional advice and should be reviewed with your own judgment (and, where relevant, a professional). We do not guarantee any particular result or outcome.

3. Beta / early access

The Service is currently offered on an early-access (beta) basis. During beta you should expect that features may change, be added, or be removed without notice; the Service may be unavailable or behave unexpectedly at times; and we may contact you for feedback. We aim to preserve your data, but during beta you should not rely on the Service as the only record of anything important to you. The disclaimers and limitations in Sections 12 and 13 apply with particular force during beta.

4. Eligibility

You must be at least 18 years old, able to form a binding contract, and a resident of the United States who is located in the United States when you create your account. The Service is not offered outside the United States, and we may block, suspend, or close access from outside it. By using the Service you represent that you meet these requirements.

5. Your account

Sign-up and sign-in are provided through our authentication provider. You are responsible for maintaining the security of your account and for all activity under it. Provide accurate information and keep it current. Notify us promptly of any unauthorized use.

If you received an invitation or access code, you agree not to share, sell, or transfer it.

6. Acceptable use

You agree not to:

  • use the Service unlawfully or in violation of these Terms;
  • attempt to access accounts, data, or systems that are not yours, or probe, scan, or breach security;
  • interfere with or disrupt the Service, or place unreasonable load on it (including via automated scraping or bulk requests);
  • reverse engineer or attempt to extract source code, except as permitted by law;
  • misuse AI features to generate unlawful, harmful, or abusive content; or
  • infringe others' rights or provide false information (including impersonation).

7. Your content

You retain ownership of the information and content you submit ("Your Content"), including messages, photos, logged activity, and story pages. You grant Hey Coach a worldwide, non-exclusive, royalty-free license to host, store, process, and use Your Content solely to operate and provide the Service to you (including sending relevant content to our service providers, such as our AI provider, to generate responses), as described in the Privacy Policy. You are responsible for Your Content and represent that you have the rights to share it — including, for any photo you send, the right to share the image and anything identifiable in it.

8. Connected calendar (optional)

If you connect a calendar provider (currently Google Calendar), you authorize us to access your calendar events on a read-only basis to display your schedule in the Service, as described in the Privacy Policy. You can disconnect at any time. Our use of Google user data adheres to the Google API Services User Data Policy, including the Limited Use requirements.

9. Subscriptions, trials, and payments

The Service may offer free trials and paid subscriptions. If paid features are offered:

  • Trials. Any free trial runs for the stated period; details of what happens at the end of a trial will be shown to you.
  • Billing. Paid subscriptions are billed through our payment processor (Stripe) on a recurring basis until cancelled. Prices and billing terms will be disclosed at purchase.
  • Cancellation. You may cancel at any time as described in the app or by contacting us. Cancellation stops future charges and takes effect at the end of the current billing period; you keep access until then.
  • Refunds. Except where required by law, payments are non-refundable, including for partial billing periods.
  • Changes. We may change prices or plans prospectively, with notice as required by law.

10. Intellectual property

The Service, including its software, design, text, and branding, is owned by Hey Coach Inc. or its licensors and is protected by intellectual-property laws. "Hello Wello" and related marks are marks of Hey Coach Inc. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial wellness use, subject to these Terms. All rights not expressly granted are reserved.

11. Third-party services

The Service relies on third-party providers (for example, authentication, AI, hosting, payments, and calendar). Your use of those integrations may also be subject to their terms and policies. We are not responsible for third-party services.

12. Disclaimers of warranty

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding accuracy, reliability, or availability. We do not warrant that the Service will be uninterrupted, error-free, or secure.

13. Limitation of liability

To the maximum extent permitted by law, Hey Coach Inc. and its officers, employees, and providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from or related to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim or US$100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Hey Coach Inc. from claims, damages, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users. Sections that by their nature should survive termination (for example, disclaimers, limitation of liability, and intellectual property) will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. You and Hey Coach Inc. agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and you and Hey Coach Inc. each consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief where appropriate, or you from bringing a qualifying claim in small-claims court.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app or by email. Your continued use of the Service after changes take effect means you accept the updated Terms.

18. Emails from us

By creating an account, you agree that we may email you at the address on your account. This includes Hello Wello onboarding and account emails (for example, help getting set up, reminders about steps you have not finished, and messages about your trial or subscription) and wellness tips and updates (including news and offers). Every email includes an unsubscribe link, and you can unsubscribe from each kind separately at any time without affecting your account. We will still send messages that are necessary to operate your account, such as sign-in and security messages, billing receipts, and notice of material changes to these Terms. Our Privacy Policy explains what we send, what information we use to decide what to send, and how to unsubscribe.

19. Contact us

Hey Coach Inc.
443 Western Ave. #1116
South Portland, ME 04106
USA
Email: hello@hellowelloapp.com